Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Privacy Policy- Click Here

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of RPP Hobby. The collective work includes works that are licensed to RPP Hobby. Copyright 2004-2017, RPP Hobby ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with RPP Hobby or purchasing RPP Hobby products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with RPP Hobby or to purchase RPP Hobby products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by RPP Hobby. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of RPP Hobby used in the site are trademarks or registered trademarks of RPP Hobby

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, RPP Hobby disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. RPP Hobby does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. RPP Hobby does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
RPP Hobby shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if RPP Hobby has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a RPP Hobby product is mistakenly listed at an incorrect price, RPP Hobby reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. RPP Hobby reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, RPP Hobby shall issue a credit to your credit card account in the amount of the incorrect price. RPP Hobby exercises due diligence with regard to availability of items and the accuracy of the "in stock" status. RPP Hobby will not be held liable for any typographical errors or inadvertent errors with inventory levels. If an item is found to be out of stock at the time of order fulfillment, the customer shall be notified and the item will be placed on back order. At no time will RPP Hobby be responsible for upgrading shipping methods.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by RPP Hobby without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
RPP Hobby may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to RPP Hobby.

Payment
RPP Hobby accepts many payment types. These are all listed in a dropdown menu on the checkout page. Please note that all credit card payments (including pre-orders) are authorized and captured at the time of sale.

Order Processing Time




Shipping

Orders that weigh less than 3 lbs. ship via United States Postal Service, unless the buyer specifies an express shipping option.

All residential ground service orders weighing over 3 lbs. will be shipped via FedEx Ground Home Delivery service by default. The buyer may choose from our available express options at an additional cost. Some areas automatically qualify for Saturday delivery at no extra charge. (Please check with your local FedEx hub for details)

Non-residential ground service deliveries over 3 lbs. will be shipped using standard FedEx Ground Service by default. The buyer may choose Priority Mail.

We also offer express options including USPS Express Mail and FedEx Express services.

FedEx Ground, USPS Priority Mail (both Domestic and International), and USPS First Class (both Domestic & International) are not guaranteed services. The time frame shown is strictly an "ESTIMATED" time for arrival under normal shipping circumstances with no delays.

USPS First Class Postage is available for orders that weigh less than 13 ounces. This is intended as an inexpensive option to ship small parts orders. These orders are shipped in padded envelopes and are NOT insured. There is no insurance coverage in the event of a lost, damaged or stolen package. Buyer assumes all risks.

USPS does not offer real-time tracking, but instead provides delivery confirmation only. A "package number" is provided by us at time of shipment via email.

Orders over $250.00 will be shipped Direct signature required.

Orders are processed in the order they are received.

Express shipping orders must be placed before 12pm (Noon) PST (Pacific Standard Time) if they are to ship the same day.

FedEx Express services offered DO NOT include Saturday as a delivery day. Shipping days are weekdays ONLY.

Business day means Monday through Friday except for the following holidays:
Memorial Day
New Year Day

Independence Day
Constitution Day (Puerto Rico only)

Labor Day
Good Friday (Puerto Rico only)

Thanksgiving Day
Three Kings Day (Puerto Rico only)

Christmas Day

FedEx Standard Overnight: Choose this service when you need it there the next business day in the afternoon. Delivery is by 3 p.m. to most areas and by 4:30 p.m. to some rural areas (by 8 p.m. to residences). Available throughout all 50 states (Hawaii service is outbound only).

Any shipment that is delayed due to natural occurrences (weather, etc.) are subject to the terms and policies of the shipping company. Most are non refundable

All orders over $50.00 are insured.

Lost Packages

If you have not received your order, and feel your package may be lost, please contact us. All packages, over $50.00 value, are insured for 100% of the package's value.
Before a claim can be filed for a lost package, we must allow the US Postal Service the full time allotted for delivery. We can initiate an investigation with the US Postal Service once the allotted delivery time has passed. No insurance claim will be filed before 21 days from the day the order was shipped.

Here is the timetable for tracing lost packages:
USPS Express Mail - 10 business days from the day the order was shipped
USPS Priority Mail - 14 business days from the day the order was shipped
USPS First Class Mail - 21 business days from the day the order was shipped
USPS International Mail - 45 business days from the day the order was shipped

Please allow RPP Hobby 2 business days to contact the US Postal Service regarding your missing package and initiate the investigation. Then the US Postal Service shall be allowed 3-5 business days to conduct their investigation. Once the claim process has been completed we will either, replace the package or credit your account for the full amount. In some cases we may offer a refund for the full amount of the order.

Please do not open a PayPal claim or file a charge-back with your Credit Card Company against the order, as this will further delay the process.

Damaged Merchandise

If you have received your order, and your merchandise was damaged in transit, please contact us within 3 business days of receipt of your package. Your RPP Hobby Customer Service Representative will advise you how to proceed. Please keep all packaging (box, packing paper, etc.) until the claim process has completed. Please take pictures of the damaged package and merchandise. This is an insurance company requirement.

Any order discrepancies must be reported within 3 business days (e.g. items missing, damaged, shorted etc.). If the discrepancy is not reported within this time frame we will not be able to process a claim.

Free Shipping
Orders over $150.00 of qualifying items after coupons/discounts are applied.
Within the US Lower 48 States.
Shipped using method of RPP Hobby preference.
Sorry Alaska and Hawaii are not included.
Free Shipping does not apply to international shipping.
Free Shipping orders still receive same day processing if orders place by
12:00 pm (Noon) PST (Pacific Standard Time). (Orders are not processed on weekends or holidays)
Some items do not qualify for Free Shipping. This can be for various reasons but not limited to : Special pricing, Weight, Over-sized Packages, Etc.

International
International orders shipping to other countries will ship via USPS International or FedEx International.

LiPo (Lithium Polymer) Batteries Cannot Ship International. All International orders placed with LiPo batteries are subject to cancellation or removal and refund of the battery.

Aerosol Products Cannot Ship International. All International orders placed with aerosol paint, etc. are subject to cancellation or removal and refund of the aerosol product(s).

International orders take 1-3 business days to process.

Duties/Taxes/Customs fees are the responsibility of the recipient.

RPP Hobby will not undervalue a shipment. We insure your order for the full product amount.

All International Orders that have out of stock item(s) may be subject to that item being canceled and refunded. If you wish to have the entire order held until all items are in stock, please make note in the order notes section.

First Class International mail is economical, delivery times may take two to eight weeks for delivery and this method is not trackable and not insurable . First Class mail is recommended for low value packages which are not time sensitive. Please do not use this method for shipping high value items since the package is not insurable and if lost, we cannot recover any of the value for you. This is intended as an inexpensive option to ship small parts orders. These orders are shipped in padded envelopes and are NOT insured. Buyer assumes all risks




Return Policy
We have prepared a worksheet that explains our returns process and policies. Please click here to download the worksheet in PDF format. (Requires Adobe Reader)

Product Warranties and Guarantee's:
All warranties and guarantee's, including missing items, are handled directly by the original manufacturer of that item and should be sent to them, not RPP Hobby. Most product warranties are handled with the manufacture. Every manufacturer's policy is different; in some situations, the manufacturer or supplier may prefer to handle the issue directly and RPP Hobby will not be able to offer you a solution directly. In any case, we will help you follow the proper channels in order to resolve the issue as quickly as possible. Most manufacturers will repair or exchange defective products according to their warranty policies. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to assist you

Canceling Orders
We cannot cancel orders that are already packed and/or shipped. If your order has already been shipped by the time we receive your cancellation request, you must go through the return process and will be subject to a 20% restocking fee.

Refused Orders
If you decide to refuse an order upon attempted delivery, your order will be subject to fees associated with the return. Including but not limited to a 20% restocking fee, two-way shipping charges, etc... All fees are subject to RPP Hobby's discretion. We strongly recommend that you accept the merchandise and then proceed through our normal return process.

Refunds
Refunds will be issued back to the original method of payment. No refund will be issued after 60 days from the original payment date; store credits will be issued. All refunds are subject to approval by RPP Hobby. Refunds to credit cards may take 3-5 days for processing by the bank or credit card issuer. This is beyond our control and we cannot decrease the processing time. You will need to contact your bank for assistance.

Pre-orders/Backorders
All orders must be paid in full to be considered valid and are non-refundable. At RPP Hobby's discretion pre-orders may be canceled and store credit ONLY will be issued. Pre-orders are filled in the order they are received, as the product becomes available. ETA's shown are strictly ESTIMATED times of arrival as provided to us by the Distributor and/or Manufacturer. There is no implied or guaranteed date of arrival for any pre-order item. If the order is not paid in full at the time, the item goes to the next order in line that is paid. Most coupon codes are not valid on pre-orders, as pre-orders are already at a marked down price. Orders with pre-order items or backorder items will be held until the order can be shipped complete. If the customer wishes the in stock items to be shipped at time of purchase there will be an additional shipping fee for the second shipment. If an order containing a backorder or pre-order item qualifies for free shipping and the customer decides to cancel the aforementioned item, and the order subtotal falls below $150, the customer will be responsible for shipping fees.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of RPP Hobby products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of RPP Hobby products) must be commenced within one (1) year after the claim or cause of action arises. RPP Hobby's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. RPP Hobby may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a RPP Hobby or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. RPP Hobby reserves the right to refuse service to anyone.

Participation Disclaimer
RPP Hobby does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, RPP Hobby is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, RPP Hobby reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to RPP Hobby in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless RPP Hobby, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, RPP Hobby may link to sites operated by third parties. However, even if the third party is affiliated with RPP Hobby, RPP Hobby has no control over these linked sites, all of which have separate privacy and data collection practices, independent of RPP Hobby. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, RPP Hobby seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

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